Copyright and rights holders
Report content that you believe infringes your rights, or contest a restriction. No Surf account is required.
How we handle reports
Users must hold the rights and permissions required to publish their content, including music, recordings, images and appearances of other people. Uploading material does not establish ownership or grant rights that the uploader does not hold.
Send a sufficiently specific explanation, identify the protected work and the material on Surf, and provide contact details and your authority to act. A court order is not required to submit a report. Links are treated as evidence references; we do not automatically download attachments from them.
Surf reviews reports and takes appropriate action without undue delay. Where a report sufficiently substantiates a suspected infringement, access may be restricted while the matter is reviewed, without waiting for the uploader's response. Restriction does not itself constitute a final finding of infringement. Incomplete reports may require clarification, but are not ignored where the available information already identifies an apparent infringement.
The uploader is informed of the restriction and may explain a mistake, provide a licence or submit a counter-notice. False claims may have legal consequences. Applicable statutory procedures, including any required counter-notice contents and restoration periods, take precedence. This form alone does not establish compliance with every jurisdiction's notice requirements.
Repeat or serious infringements may lead to restrictions on uploading or termination of an account, as permitted by law. Only substantiated cases should inform such decisions.
We distinguish stopping distribution from removing accessible files. Previously downloaded third-party copies cannot be recalled. Limited non-public evidence may be retained where necessary for the dispute or legal obligations; it is not offered for viewing.
We use information in your report to review it, communicate with the parties and protect legal rights. Access is limited to authorised personnel and service providers. Necessary information may be shared with the other party, competent authorities or advisers where legally required or justified; avoid unrelated sensitive information. Retention is limited to what is necessary for these purposes.